Refund Policy

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All payments are non-refundable. Requests that fail because of an error on our side are not charged, and the amount is restored to your balance, as described in section 6.

This Refund Policy applies to all services, consultancy, development, resource augmentation, training, subscriptions, and other offerings provided by MyTAssist.

1. No refunds for services

All fees and payments made to MyTAssist, including top-ups of AI usage balances, are non-refundable. Section 6 explains how failed AI requests are handled instead. Once a payment is made or an engagement has commenced, it is not eligible for refund, in whole or in part, including for unused time, cancelled engagements, or change of mind.

2. Why

Our services involve the commitment of skilled resources, planning, and delivery capacity that are reserved for you from the outset of an engagement. Because these resources cannot be recovered, fees are non-refundable.

3. Cancellations

You may stop or cancel an ongoing engagement in accordance with your agreement or statement of work. Cancellation stops future billing where applicable, but does not entitle you to a refund of amounts already paid or of fees for work performed and expenses incurred up to the cancellation date.

4. Service issues

If you believe a deliverable does not meet the agreed specification, please contact us — we are committed to making it right through correction or re-performance under the terms of the applicable engagement, rather than a refund.

5. Exceptions

The only exceptions are where a refund is expressly required by applicable law, or where MyTAssist agrees to one in writing at its sole discretion. Any such exception is limited to the specific instance and does not create an ongoing right to refunds.

6. AI usage balances

6.1 No refunds of money. We do not refund payments for AI usage balances to customer accounts or to the original payment method.

6.2 Failed requests are not charged. If an AI answer fails because of an error on our side or on our AI provider's side (for example a service outage, a timeout, or an error returned to us), we do not charge for the part of the request that failed. The amount deducted for that part is added back to the balance it came from (service, customer or wallet). Parts of a request that completed successfully remain charged.

6.3 Restored balances. Restored amounts appear in your usage statement, with the reason shown. They are added back to the balance, not paid out.

6.4 Model changes. A change of AI model, or a change of margin given notice under clause 13.4 or 13.10 of the Terms, is not a reason for a refund. Your balance remains valid under the Terms.

7. Contact

Questions about this policy: sales@mytassist.com.

This document is a general template and does not constitute legal advice. Please have it reviewed by qualified counsel for your operating jurisdiction before publishing.